Terms

Terms of Use

Last updated September 26, 2026 · Sir Callsalot

These Terms govern the use of our service and the purchase of call time packages for Live Call Translation. They apply between you and TamerinTECH GmbH, Seestr. 19, 83727 Schliersee, Germany (see the imprint). Credits and subscriptions obtained under our earlier offer keep their terms (Section 13).

1. The service

Live Call Translation helps you make phone calls yourself: you call a supported German number from your browser and speak in your own voice. Before the call you can add a short note and photograph a letter the call is about or paste its text; both are optional. During the call you can write or say in your own language what you want to answer and receive the German sentence and its pronunciation to read aloud; once the other party has agreed (Section 4), the service also shows what they say, translated into your language, and at most one short suggestion. A computer voice speaks on the line only when you tap Say it for me for a sentence you chose, and only after the other party has agreed (Section 4); otherwise nothing is said unless you say it yourself. Calls are carried by our telephone providers, not by your own phone plan, and show a shared service number as caller ID, not your own number.

The service is intended for private individuals handling their own personal, non-commercial errands — for example arranging a delivery, changing an appointment, checking an order or asking a business a question. It needs an internet connection and a microphone; on a smartphone the browser must stay open in the foreground during the call. Outcomes depend on you and the called party and are not guaranteed. The service is at an early stage, partly offered as a limited pilot, and is provided as such.

2. Eligibility and account

  • You must be at least 18 years old and legally capable of entering contracts.
  • You must provide a valid email address you control. Sign-in links are personal — do not share them.
  • One account per person. You are responsible for activity that occurs through your account.
  • The name on your account and calls must be your real or commonly used name (or that of a person who authorized you — see Section 3). Names that impersonate someone else, a business, an authority or a profession, or that mislead, are prohibited.
  • You are responsible for the accuracy of the information you enter (names, numbers, your note, what was read from a letter you photographed or pasted). We rely on it as given.
  • We may use technical measures such as a human-verification check at sign-in to keep automated abuse out.

3. Your calls, your commitments

  • The suggestion and the German sentences prepared for your replies are only aids: you decide what to say and say it yourself — or tap Say it for me to have a computer voice say the sentence you chose. Nothing is ever spoken, sent or recorded as something you said unless you said or tapped it yourself; a sentence the computer voice says for you is your own statement, as if you had said it.
  • Before every call you must confirm the call declaration: that the call is your own private, lawful errand, that you may share the information you entered, and that you are not using the service to impersonate anyone. We record this confirmation (see the Privacy Policy). Without it, no call is placed.
  • What you agree on a call, you agree yourself — an appointment you book binds you like one booked on any phone; cancelling or not showing up is your responsibility.
  • If you make a call for a person other than yourself, you warrant that this person exists, has authorized you, and has consented to being represented this way. Impersonating a third party without authority is prohibited.
  • The service cannot make payments and makes or accepts no legally significant declarations (contracts, terminations, consents) on its own — those are yours alone.

4. The other party's permission for live help

Live help processes what the other party says. You may therefore only start it with their permission:

  • At the start of the call, read the short notice shown in the app to the other party yourself; on calls that offer a computer voice, it also says that a computer voice sometimes reads out for you. Tap They agreed only after a clear yes. Silence, simply continuing to talk, an unclear answer or the business's own announcement that calls are recorded is not permission.
  • Your tap is your confirmation to us that the other party agreed (a user attestation). We rely on it and record it without any conversation content. A knowingly false confirmation is a material breach of these Terms (Section 16).
  • If the other party refuses, do not start live help; you can continue the call normally with your prepared notes.
  • If the other party withdraws permission, or if you are transferred or someone new joins the call, use the corresponding button at once: live help — including the computer voice — stops or pauses and — on withdrawal — the conversation text is discarded. Help for a new person starts only after they have agreed.
  • Never use the service to transcribe a conversation secretly, to make anyone believe that no live help is running, to process the speech of anyone who has not agreed, or to present the computer voice as a human voice or as the voice of a particular person.
  • Until permission is given, and whenever live help is refused, paused or unavailable, the call works as a normal phone call; connected time is still counted (Section 9).

5. Acceptable use

You may only make calls that you would lawfully be allowed to make yourself. The Acceptable Use Policy is part of these Terms; it lists what the service may and may not be used for. In short, the service must never be used:

  • for advertising, marketing, sales, canvassing, cold outreach, lead generation, recruiting, surveys, fundraising, political campaigning, or debt collection of any kind (see §7 UWG — unsolicited advertising calls are illegal in Germany), nor for bulk or list-based calling campaigns;
  • to call private individuals; the service calls businesses and organizations in their business capacity (the only exception is your own verified phone number);
  • for emergencies of any kind — never for police, fire, medical or crisis services; the service is technically unable to place emergency calls and unsuitable for time- or safety-critical matters;
  • to harass, stalk, threaten, defraud, defame, or deceive anyone, to circumvent a block imposed by a callee, or to contact someone who has asked not to be contacted;
  • to obtain services or reservations you do not intend to honor, to disrupt a business's operations, or to exhaust a callee's availability in bad faith;
  • to deceive anyone about who is speaking or about whether live help is running, or to start live help without the other party's permission (Section 4);
  • to probe, overload, reverse-engineer, scrape, or access the service by automated means outside the documented app, or to attempt to access other users' data;
  • for any purpose that violates applicable law, including telephone-marketing, data-protection, and criminal law.

Every call is screened before it exists. Disguising a commercial or otherwise prohibited call as a private one is itself a material breach.

6. Your declarations

By using the service, and again with every call you confirm, you declare and warrant that:

  • you use the service only as a private individual, for your own personal and non-commercial purposes;
  • every call you make has a legitimate, lawful purpose and the recipient may lawfully be contacted for it;
  • you will not use the service to contact anyone repeatedly against their wishes, to hide your identity, to impersonate another person or organization, to obtain confidential information about someone else, to bypass identity or security checks, or to pressure a recipient;
  • you understand that a called party may have their number blocked across the entire service, and you will not attempt to override or circumvent such a block — in any format of the number, through another account, or through another number of the same business;
  • the information and instructions you provide are accurate and lawful.

A declaration that turns out to be knowingly false is a material breach of these Terms (see Section 16).

7. AI — capabilities and limits

  • Captions, translations, explanations, suggestions, the German sentences prepared for your replies, what is read from a letter, and summaries are AI-generated. They can mishear, mistranslate or misstate things (and the computer voice can mispronounce them), and may be incomplete or delayed. A suggestion or a prepared sentence can be unsuitable for your situation, and what is read from a letter can be wrong; you decide what to use.
  • Verify important details (appointment times, prices, addresses, cancellation conditions) directly with the business before relying on them. Do not rely on captions or translations alone for matters where an error would cause significant harm (legal deadlines, medical decisions, financial transactions).
  • We do not guarantee that captions or translations are complete or correct, that live help is available on every call, that a call reaches the intended party, or that your goal is achieved.
  • If live help fails or is unavailable during a call, the call continues as a normal phone call and the app shows that help is unavailable.
  • You remain the only speaker on your side of every call — the computer voice only says sentences you choose, on your behalf. If a called party asks to end the call, respect it.

8. Call time packages

  • We sell prepaid call time for Live Call Translation: 30 minutes of call help for EUR 9.90 and 75 minutes of call help for EUR 19.90, each as a one-time purchase. The prices are final consumer prices including VAT.
  • Included: calls to supported destinations (Section 10) — landline and mobile numbers alike, without a mobile surcharge — live translation where available, help to answer in your own language (the German sentence and its pronunciation), at most one suggestion, and — where available — the computer voice for sentences you choose.
  • There is no subscription, no automatic renewal or top-up, no activation fee and no per-call connection fee.
  • Purchased time accumulates across purchases and has no automatic expiry. It belongs to your account, is not transferable, cannot be exchanged for cash and cannot be used outside the service. Your statutory rights remain unaffected.
  • You order a package by confirming it in the app with the button for an order with obligation to pay and completing the payment in Stripe's hosted checkout. The contract is concluded when your payment has been confirmed; we then confirm the purchase by email and provide an invoice. Payment is processed by Stripe; we do not receive full card data.
  • The time becomes usable once the payment is confirmed — immediately if you requested an immediate start, otherwise after the withdrawal period (Section 11).
  • We may change prices and packages for future purchases; changes never affect time you have already bought.

9. How call time is counted

  • Call time counts connected time: from the moment the call is answered until it ends, measured to the second; a fraction of a second is rounded up once per call. Example: a call lasting 3 minutes 20 seconds uses 200 seconds.
  • Connected time includes voice menus, hold music and queues after the call was answered, the permission exchange, and any time in which live help is refused, paused or unavailable — the phone line is in use throughout. A call answered by a voice menu or an answering machine is an answered call.
  • Ringing without an answer and busy lines use no time.
  • Before each call you choose a maximum duration, bounded by your available time. One minute before the limit the app warns you; the call ends at the limit. Calls are never extended automatically and no debt arises: if a call runs over for technical reasons, the extra seconds are not charged to you.
  • You can have one active call per account at a time.
  • The app shows your available time and a history of your calls and purchases.

10. Supported destinations

  • Calls go to approved, ordinary German landline and mobile numbers of businesses and organizations. The app shows before each call whether a number is supported.
  • Excluded are emergency numbers (such as 110 and 112), service and special numbers (for example 0180, 0137, 118xx and 0700), premium-rate numbers (0900), other special ranges, and numbers outside Germany.
  • Destination checks, the business-only rule and the suppression list (Sections 5 and 14) apply to every call.

11. Right of withdrawal for call time packages (consumers)

If you buy a call time package as a consumer, you have a statutory right to withdraw from the contract within 14 days without giving any reason. The full withdrawal notice with the model withdrawal form and the online withdrawal function (Withdraw from contract) are available there at any time.

Immediate start (optional). When buying, you can separately request that we begin the service before the withdrawal period ends, so that you can use your time straight away. If you then withdraw, you owe us proportional compensation for the time already used, calculated from the package price in proportion to the seconds used (example: 10 of 30 minutes used from the EUR 9.90 package = EUR 3.30). This request is voluntary and separate from accepting these Terms and from the permission for live help on a call.

Without that request, the purchased time becomes usable only after the 14-day withdrawal period has ended (deferred activation). Until then you can withdraw and receive a full refund.

Refunds are made to the original payment method, without undue delay and at the latest within 14 days of receiving your withdrawal. Your statutory rights remain unaffected.

12. Technical failures, refunds and discontinuation

  • If a call is affected by a verified technical failure on our side — for example the connection drops because of our systems, connected time is recorded incorrectly, or live help is unavailable because of an error on our side — we restore the affected time or refund it under our documented policy. You can report such a case to [email protected].
  • Refunds are made to the original payment method. Refunds and time corrections are shown in your history.
  • If we discontinue Live Call Translation, we will inform you in good time beforehand; unused paid call time is then refunded pro rata.

13. Earlier offer: credits and subscriptions

Credits, credit packs, subscriptions and promotional credits obtained under our earlier offer keep their original meaning and terms. They are not converted into call time and cannot be combined with it. For them the following continues to apply:

  • 1 credit = 1 minute of connected call time to a standard line; other destination types (mobile, international, special-rate) cost a stated factor more. Assisted calls are metered at the stated fraction of a credit per minute. The maximum cost of a call is always shown before you confirm it, and only connected minutes are billed.
  • Promotional and welcome credits already granted have no cash value and may not be transferred or paid out.
  • Numbers that stay unreachable after all attempts cost nothing; aborted or failed calls are not charged.
  • Credit packs are one-time purchases and do not expire; subscription credits are granted per period and expire at period end as shown at purchase.
  • Payments are processed by Stripe; we do not receive full card data. The earlier offer is billed in US dollars; prices include VAT where applicable.
  • Right of withdrawal: as a consumer in the EU you have a statutory 14-day right of withdrawal for purchases. When you spend a credit, you request that we perform the service immediately; once a call is completed, you acknowledge losing the right of withdrawal for that performed portion (§ 356(4) BGB). Unused credit packs are refunded on request within 14 days of purchase. Statutory rights remain unaffected.
  • Where the earlier assisted-calling offer is still available to your account, its features are described in the Privacy Policy (Section 11) and in the app.

14. Protection of called parties

  • If a called party asks not to receive calls made through the service again, we record its number in a suppression list and it cannot be called by any user — including you. This is not a defect of the service.
  • A suppression entry survives account deletions: it belongs to the called party, not to the user whose call triggered it.
  • Attempting to reach a suppressed number anyway — in a different format, through another account, or via another number of the same organization after it declined contact — is a serious violation and leads to suspension (Section 16).
  • People you call can read a dedicated notice for people you call, exercise their data-protection rights and complain about calls as described in the Privacy Policy.

15. Availability and changes to the service

This is an early-stage service, partly offered as a limited pilot, without an availability guarantee; calls depend on third-party carriers and AI providers whose outages are outside our control. We may modify or discontinue features with reasonable notice; if a change materially reduces functionality you have paid for, you may cancel and receive a pro-rated refund of unused paid credits or unused paid call time.

16. Enforcement, suspension and termination for misuse

To protect called parties, other users, our carriers and ourselves, we may take enforcement action when we reasonably believe the service is being misused. Depending on severity, we may:

  • refuse, interrupt, or cancel individual calls;
  • limit account functionality, reduce call limits, or require additional verification;
  • temporarily suspend or permanently terminate the account, without prior notice in serious cases;
  • block associated payment methods, devices, phone numbers, or accounts created to evade a restriction;
  • preserve the records needed to handle complaints or legal claims, and report suspected illegal activity where we are legally required or entitled to.

Serious cases include in particular: marketing or cold calling, bulk or repeated outreach, harassment, impersonation, fraud or social engineering, starting live help without the other party's permission or confirming a permission that was not given, circumvention of a callee's block, knowingly false declarations, use of multiple accounts to evade restrictions, and repeated callee complaints.

If an account is suspended or terminated for a violation of these Terms or the Acceptable Use Policy, there is no refund of subscription fees or of used or unused credits of the earlier offer, to the extent permitted by law. For call time packages, the statutory rules apply to unused paid time. Mandatory statutory consumer rights, including rights that cannot legally be excluded, remain unaffected. Termination does not prevent us from pursuing unpaid amounts, chargebacks, damages, or legal claims.

You can object to an enforcement decision at [email protected]; we will review it, but access is not restored while the review is pending.

17. Liability

  • We are liable without limitation for intent and gross negligence, for injury to life, body, or health, under the German Product Liability Act, and for guarantees we have expressly given.
  • For simple negligence we are liable only for breach of essential contractual duties (duties whose fulfillment makes proper performance of the contract possible at all and on whose observance you may regularly rely), limited to the damage typical and foreseeable for this kind of contract.
  • Any further liability is excluded. Mandatory statutory liability remains unaffected.
  • We are not liable for the conduct of called parties, the accuracy of information they provide, commitments you make on a call, or consequences of inaccurate input you provided.

18. Indemnification

If a third party raises claims against us because you used the service in breach of these Terms or of applicable law (for example an unlawful marketing call you attempted, live help you started without the other party's permission, an impersonation, or content you supplied), you will indemnify us against those claims and reasonable defense costs, to the extent you are responsible for the breach. We will inform you promptly of such claims and not concede them without your input.

19. Intellectual property

The service, its software, and its content (except your input and results obtained for you) remain ours or our licensors'. You receive a non-exclusive, non-transferable right to use the app for its intended purpose. If you send us feedback or suggestions, we may use them without obligation or compensation.

20. Data protection

Data processing is described in the Privacy Policy — including the rules that we never record call audio and that the conversation text of live help is kept only temporarily.

21. Term and ordinary termination

  • You may stop using the service and delete your account at any time in Settings; deletion removes your data as described in the Privacy Policy.
  • Remaining subscription periods of the earlier offer end at the next renewal date after cancellation.
  • We may terminate the contract with reasonable notice, refunding unused paid credits and unused paid call time. Termination for cause is governed by Section 16.

22. Changes to these Terms

We may amend these Terms with effect for the future. We will notify you in the app or by email at least 14 days before material changes take effect; the new version applies when you accept it — at your next sign-in, with the declaration you confirm before a call, or with a purchase — or when you continue using the service after the notice period. Changes never affect the price or the amount of call time you have already bought. If you object, you may terminate and receive a refund of unused paid credits and unused paid call time.

23. Final provisions

  • German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, and without prejudice to mandatory consumer protections of your country of habitual residence.
  • We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.
  • If a provision of these Terms is invalid, the remainder stays in force; the invalid provision is replaced by statute.
  • These Terms are provided in several languages. The English version is the reference version, except that for consumers in Germany the German version prevails.

24. Users in the United States

We are a German company and provide the service from the European Union; Sections 1–23 — including German governing law — apply to you as well. If you use the service from the United States, the following applies in addition:

  • US calling laws are your responsibility for the calls you make. The service carries individual, user-initiated calls to businesses and is not built for marketing — cold calls and robocall campaigns are prohibited by Section 5 and may also violate US federal law (including the TCPA and the Telemarketing Sales Rule) and state telemarketing and do-not-call laws. Do not use the service for anything those laws restrict.
  • Call consent and monitoring. We never record call audio. Live captions and any temporary text are produced from your own call so you can follow it (see the Privacy Policy) — you are a party to every call you make; on Live Call Translation calls, live help runs only after the other party has agreed (Section 4). You must not use the service to secretly monitor, record, or intercept anyone else's conversations.
  • Refunds. The EU withdrawal rights in Sections 11 and 13 are granted to you contractually in the same way.
  • Disclaimers and liability. Section 17 applies to the maximum extent permitted by the law of your state. Some states do not allow certain limitations of warranties or damages; where that is the case, those limitations apply only as far as permitted, and rights that cannot lawfully be limited remain unaffected.
  • Privacy. How we handle personal data — including rights under US state privacy laws — is described in the Privacy Policy.